Privacy Policy

Latest Version: November 2021

The following advice on data protection applies when you visit our website (““), including the use of the associated online shop.

We are aware that you take the protection of your personal data very seriously, and the protection of your personal data is equally important to us. For this reason, we strictly comply with statutory provisions when collecting, processing, and using your data.

We apply technical and organizational measures to ensure the protection of the personal data we receive from you. This includes training our employees in their obligation to comply with data privacy guidelines (customer services are exclusively implemented by Unwav employees), as well as procedural and digital security measures related to the processing of your data.

In the following section, we will provide information about the methods, purpose, and scope of the data processing, which takes place when you visit our website and/or our online shop.

We continuously strive to help you with any questions you may have regarding data processing issues relevant to our online services. If you have any questions, please contact:

1  Personal Data

The following information relates to the processing of your personal data. Personal data refers to all data which refers to you personally, i.e., name, address, email address, payment information, or your activities as a user.

2  Usage Data

Every time you access the website, even if it is only to look for information, and you do not log in or register a customer account, or otherwise deliberately transfer information (for example by signing up for a newsletter), we will capture the following data, transmitted by your browser, which allows you to visit the website (usage data):

- IP address
- Date and time of the request
- Duration of the visit to the website
- Time zone difference to Greenwich Mean Time (GMT)
- Contents of the request (actual page)
- Access status/HTTP-status code
- Respectively transmitted data quantities
- Which website the request is coming from
- Browser, browser language, browser software version
- Operating system

For IT security reasons, we will save your IP address in our IT system log files for 7 days following your website visit in order to recognize and prevent (Distributed) Denial of Service attacks. After the 7 days have passed your IP address will be anonymized by removing the last 8 bits. If your IP address is saved in unabbreviated format, we will only aggregate it with any of the usage data mentioned above if we have a legitimate interest.

3  Cookies

When using our website as well as our online shop, cookies are saved on the device you use to access the page. They enable our website’s systems to recognize your browser and to provide services.

Cookies are small text files (alphanumeric identification symbols) which are stored on users’ end-devices when they visit a website. When the same website is revisited, the information which was saved will then be sent back to the participating server. We use first-party cookies and third-party cookies, which can be designed as session cookies or temporary cookies.

Session cookies are automatically deleted from your hard drive after your browser session. These cookies store a so-called session ID, which is assigned various requests from your browser during a shared session. This type of cookie is used in relation to the basket function in the online shop as well as to user and license data. Its use is technically required in order to be able to connect your user account with your actions over separate visits.

Temporary cookies are deleted after a pre-determined amount of time. These cookies allow us to recognize a repeated website visit based on the feedback from the cookies to the participating server over various browser sessions, in order to – for example – maintain the selected language settings over various website visits. A connection to your user account (where applicable) and the possible identification will only be implemented if you select the “Remember me” function during login. In this way, we can provide a personalized shopping experience.

Servers only set third-party cookies if they are not identical with our servers, i.e., if they come from other websites you have visited. In contrast, first-party cookies on browsers are not accessible across domains. Third-party cookies are used when using our website and our online shop by some third-party companies (for further details about some selected providers used by us, see below under “Third-Party Providers”).

You also have the option of configuring your browser so that specific types of cookies are not allowed or deleted. You can also visit our website if your browser settings block the placing of cookies or if you do not agree with having cookies placed on your hard drive. We would like to inform you, however, that if you do so, you may not be able to fully use all features on our website, in particular purchases via the use of a virtual basket, which will not be possible for technical reasons (see above).

4  Third-Party Providers

PayPal: We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Stripe: We accept payments through Stripe for credit and debit cards. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.

5  Additional User Account Data Processing

In order to be able to see your order data for current and previous orders, as well as the order status of your purchase at any time, and manage digital product downloads, we create an account for you during checkout. The obligatory data we require is your name, email address, and billing address, which we will automatically grab from the first order you place with us, and update whenever you make another purchase in the future using the same account. All other data are voluntary and marked accordingly.

If you would like to use your user account for product purchases, we require your address and payment information for processing contracts. Obligatory data are marked accordingly. All other data are voluntary.

The personal data submitted relating to this – those which are necessary to fulfill the contract, as well as those which are voluntary – are saved with the option to change or correct them. You can change this data in your customer account in the customer area at any time.

In order to prevent unauthorized access to your personal data by third parties, in particular, your financial data, we secure it according to current technology standards.

Since we create an account for you automatically, we provide you with the option to delete your account and all data associated with it. This can be done right within the account details page. However, deleting your account will make you lose access to your order history and product downloads.

6  Product Orders

You can place orders in our online shop via your user account by entering the personal data required for order processing.

The captured and saved data required for this purpose, and as part of contract processing are names, address, email address, payment information. All other data are accordingly marked as optional information.

We will store your order data as part of the order history and send you the order data via email. When confirming your order via email, we will not disclose any payment details, only the payment method selected.

7  Sharing Your Personal Information

Unwav is legally obliged to pass on information to third parties. In particular, if there is suspicion of a criminal offense, Unwav is required to pass the data to law enforcement authorities upon request. This includes the exchange of data with companies which handle credit card fraud. In this regard, there is no sharing of your personal data if the company wishes to use these for commercial use.

Apart from this, we will only use the personal data you entrust us with for processing your products or subscribing to our newsletter.

For processing newsletter subscriptions, we will pass the email address on to the relevant service provider. This service provider is bound to our instructions as part of an order processing relationship and will not pass your data on to third parties.

In order to process your product orders, we will pass your address data on to a commissioned delivery company and, where applicable, your payment data to banks that we work with. These service providers are also tied to our instructions as part of an order processing relationship and will not pass your data on to third parties.

There is no other transmission of your data to third parties.

8  Contact

If you have any additional questions, please contact: